Here is a great online article on the purpose of Accent training in the BPO and its incredible affect to capture the empathy of foriegn customers.  Its title, ‘the descent of the accent’ suggests poor accent training from various firms who don’t really have the goods to deliver true American accent results.  The article further states “The decreasing hostility might be because of enhanced training.”  You can read the article, then find out why Campbell White is the only solution for the best accent training in India.

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