Soft Skills isn’t just a need for those entering the work force but for heightened productivity to those who are already there.  This article published by Iowa State University seeks to create awareness.  Click here to read on.

Here is a great online article on the purpose of Accent training in the BPO and its incredible affect to capture the empathy of foriegn customers.  Its title, ‘the descent of the accent’ suggests poor accent training from various firms who don’t really have the goods to deliver true American accent results.  The article further [...]

Here’s a link to the latest Deccan Herald article on Soft Skills.  I’m not sure how accurate every comment is, I have met so many kind and respectable Indians to get a more accurate impression.  Still the article highlights the need for softskills in dealing with international clients.  What to do Mrs Dixit, we are [...]

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