20/20 Insight.

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Soft Skills Def:  A sociological term relating to a person’s “EQ” (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people.[1] Soft skills complement hard skills (part of a person’s IQ), which are the occupational requirements of a job and many other activities.   —- A person’s soft skill EQ is an important part of their individual contribution to the success of an organization. Particularly those organizations dealing with customers face-to-face are generally more successful if they train their staff to use these skills. Screening or training for personal habits or traits such as dependability and conscientiousness can yield significant return on investment for an organization.[2] For this reason, soft skills are increasingly sought out by employers in addition to standard qualifications.  —It has been suggested that in a number of professions soft skills may be more important over the long term than occupational skills. The legal profession is one example where the ability to deal with people effectively and politely, more than their mere occupational skills, can determine the professional success of a lawyer.

Click on this Wikipedia link to read the entire definition

Take a look at the following helpful link.  You can see American English sounds by video up close >  Phonetics: The sounds of American English.

Here’s a link to the latest Deccan Herald article on Soft Skills.  I’m not sure how accurate every comment is, I have met so many kind and respectable Indians to get a more accurate impression.  Still the article highlights the need for softskills in dealing with international clients.  What to do Mrs Dixit, we are like this only!.

As India’s premiere Corporate Soft Skills training company we have a perfect solution to grow your business. With an in-country staff comprising more than 100 years of combined experience in more than 49 countries we bring a fresh new vantage point on your organizations communication and team structure.  Learn More…

About Campbell White

Campbell White is a Soft Skills and Language Training Company, founded, developed, and run by foreign born professionals, along with Indians who have lived abroad. Each of our foreign course developers have been immersed in the Indian culture for a minimum of 1 year, making them well-suited to help enhance the western communication skills of our Indian partners.

What sets us apart?

Campbell White’s Soft Skills Trainers are all native English speakers. Not only that, they are also communications professionals. We have built a team that excels in verbal, written, and media communication. From the back-office staff to the trainers on the field, you can be assured you are dealing with communicators who possess the necessary soft skills to train you effectively.

Why Soft Skills Training?

In a global economy, to compete and succeed in today’s business world, your communication skills cannot simply be ‘good enough’. Your business partners and customers demand that you communicate at a world-class level.  Who better to bring you training than a team of expats and locals working in tandem.

Why Campbell White?

Campbell White strives to maintain a competent, versatile and reliable core of training professionals to confidently fulfill your training requirements.  Our methodology couples expats with skilled local trainers to achieve the highest comprehension and retention.

We offer

• International expat trainers proficient in English and culture
• Highly groomed local trainers working in tandem with expats
• Flexible training options for targeted deployments
• Training facilities across India

We Promise

• Tangible results in US/International English articulation
• Imparting of confidence and professionalism
• Assessment & certification measuring accurate skill quotient

Locations

Campbell White is headquartered in Bangalore, with several training facilities across India in Mumbai, Hyderabad, Tiruchirapally and Chennai.

However, because our training is personalized, we can bring our training to you. In your office, at your pace, Campbell White Executive Soft Skills Training is your best choice.

• Get to the root: As with any problem we encounter in our professional careers, if you just smooth things over, the overall problem could remain and resurface at a later, and perhaps more inopportune time.
• See it from their side: Every story has two sides. To solve the problem efficiently, you will have to put yourself in their place and see it from their side as well. “Because I said so” may work with children, but not professional adults.
• Finding a workable solution: It is your job as a manager to counsel your employees through these difficult issues. You have to take the time to really understand the issue. Many managers say they have an open door policy, but their subordinates know the moment they walk through that door there will be a cost. They must have confidence you will be judicious and confidential when called upon to do so.
• Going around the mountain: Sometimes we climb mountains we would be better off going around. The key is knowing when and how to do that.
• Reconciliation: No matter who is involved in the conflict, they will have to be able to work together going forward. You have to do more as a manager than say “OK, I guess that settles it then…” Now back to work! You as a responsible manager will have to take the extra steps needed to accomplish this goal.

Contact Campbell White to schedule conflict resolution training today

‘Email Savvy’ is Campbell White’s solution to email and text based communication inadequacies.  Choose either the one day or three day intensive training, with coaching and feedback, and let Campbell White help you turn disaster emailing into successful corporate impressions.